Terms of Service

01About these terms

These draft Terms of Service describe the proposed agreement for using Riff’s website and marketing workspace. The legal person or entity operating Riff must be identified before these terms take effect. This draft is provided for review and is not yet an effective customer agreement.

When finalized and presented for acceptance, these terms will apply to your use of Riff alongside any order or service agreement you enter into. The Privacy Policy explains how information is processed.

02Who can use Riff

You must be at least 18 and able to enter into a binding agreement. If you use Riff for a business or another person, you must have authority to act for them and to provide the content and account access involved.

You are responsible for accurate account information, protecting access to your workspace, and activity you authorize. Tell Riff promptly if you suspect unauthorized access. Public customer sign-in and account management are still in development; this draft does not represent them as available.

03What the service provides

Riff helps you develop brand context, analyze supported content and performance information, plan marketing, and create and edit text, images, audio, and video. Publishing and scheduling are available only where enabled for your account and supported by the connected platform.

Development features, demonstrations, and proposed pricing are not a guarantee of future availability. Riff may change features to maintain the service or comply with law and platform requirements. Any paid commitments are governed by the terms actually presented and accepted for that purchase.

04Your content & permissions

You retain ownership of content you provide. You give Riff a limited, non-exclusive permission to host, copy, process, adapt, and transmit that content as needed to provide the features you request, including processing through service providers and publishing to destinations you authorize. This permission does not grant Riff ownership of your content or a general right to sell it.

You must hold the necessary rights, permissions, and consents for uploaded or connected content, music, trademarks, likenesses, and voice recordings. Do not clone or use someone’s voice or likeness without the required authorization. You are responsible for providing appropriate privacy notices and permissions for personal information you supply about others.

Riff’s software, interface, and branding remain the property of their respective owners. These terms do not transfer ownership of third-party content, models, or platform materials. The content-processing permission ends when it is no longer necessary to provide the service, subject to the Privacy Policy’s deletion process and legally required retention.

05Review AI output

AI output may be inaccurate, unsuitable, or similar to output provided to others. Review facts, claims, captions, accessibility, music and image rights, and platform disclosures before you use or publish anything. Riff does not guarantee that generated material is unique, copyrightable, or free of third-party rights.

Riff does not guarantee reach, engagement, revenue, or a particular business outcome. You remain responsible for the final content and for any advertising, endorsement, or synthetic-media disclosures your use requires.

06Connected accounts & posting

Connect only accounts you own or are authorized to manage. You authorize Riff to access the data and perform the actions covered by the permissions you grant and your instructions. Review the destination account, media, caption, settings, time, and time zone before approving a publishing action or schedule.

A scheduled time, where supported, is an instruction to attempt publishing at that time. Expired permissions, outages, platform review, rate limits, and processing delays can prevent or delay publication. Check the publishing result in Riff and on the destination platform; do not assume a planned post has been published.

You may revoke permissions through the connected platform. Cancel pending instructions before removing access where possible. Revocation does not automatically remove already published posts or all data held by Riff; see Data deletion. Manage published posts directly on Instagram if removal is needed.

Your use must also comply with the applicable Meta Platform Terms, Developer Policies, and Instagram terms. Riff is an independent service; these pages do not imply endorsement, partnership, or approval by Meta. Riff’s terms do not override Meta’s restrictions on platform data.

07Acceptable use & Meta data

Do not use Riff to violate law or another person’s rights, distribute malware, gain unauthorized access, evade platform limits, impersonate someone deceptively, send spam, or publish unlawful or infringing content.

You must not sell or license Meta data, use it for surveillance or decisions about employment, credit, housing or other eligibility, discriminate unlawfully, re-identify aggregated data, or use it for purposes outside Meta’s permitted uses. Do not use another customer’s account information or attempt to bypass permission boundaries. These restrictions include information derived from Meta data.

Riff may restrict or end access when needed to address abuse, security concerns, legal requirements, or a request from Meta relating to platform compliance.

08Plans & payments

If Riff offers a paid plan, the price, billing period, included usage, renewal terms, cancellation method, and any applicable refund terms must be shown before you buy. You are responsible only for charges you authorize under those purchase terms and applicable taxes.

This draft does not establish an automatic renewal, non-refundable payment rule, or paid subscription. Mandatory consumer rights remain available regardless of any future purchase terms.

09Ending use & data requests

You can stop using Riff and request deletion of your information. Where subscriptions are offered, stopping use or disconnecting Instagram does not replace the cancellation process disclosed at purchase.

Riff may suspend or terminate access for a material breach, misuse, nonpayment under an accepted purchase agreement, a legal or platform requirement, or a security risk. Where reasonably possible and lawful, Riff should explain the reason and provide an opportunity to resolve it. Data handling after termination is described in the Privacy Policy.

10Availability & responsibility

To the extent permitted by applicable law, Riff is provided as available without a promise of uninterrupted operation, error-free output, or fitness for a particular purpose. Third-party services control their own availability, policies, and decisions.

Nothing in these terms excludes a right or responsibility that cannot lawfully be excluded, including mandatory consumer protections. Any additional allocation of liability must be reviewed for the final agreement; this draft does not impose an arbitrary liability cap, arbitration requirement, or waiver of class-action rights.

11Questions, disputes & changes

Contact Riff with questions, a dispute, or a report of content that infringes your rights. Include a description, the relevant Riff content or URL, your authority to report it, and a way to reach you. Do not include unnecessary confidential information.

A public contact address has not been confirmed yet. If you already work with the Riff team, use your existing contact to make this request. A monitored public address must be added before these pages are finalized.

The final agreement must identify the operator and appropriate governing law and dispute venue while preserving mandatory local rights. Material updates should be communicated before taking effect, and acceptance obtained where required. The date above records the latest draft revision.